Adopt Concept of One, Concept of Zero and Ultimately Concept of None One organization, one system, one process, one solution and one owner
Accountability and responsibility must be clearly established
Establish clear, simple targets and goals: 1-2 at each level that are tightly linked
Data collection and measurements are paramount, so is documentation
Defect management is the key to continuous improvement (DBoR)
The 80/20 philosophy: focus on 80% of the opportunities to improve and then shift focus
Continuously Demonstrate Success – success will breed success and build confidence
Expect resistance to change and high standards
Follow Through – Don’t Expect what you don’t Inspect
Know exactly where you want to go, what you want to achieve, when you want it to happen and stay committed. – Architectural T Plans
